Who We Are
FilmTec Water Hong Kong Limited is a water treatment and filtration engineering company registered in Hong Kong. The company designs, supplies, commissions and maintains treatment systems including reverse osmosis plants, ultrafiltration plants and supporting filter media installations. The registered address is Rm 702 7/F ONE HARBOURGATE CHINA LIFE CTR TWR A, 18 HUNG LUEN RD, Hung Hom, Hong Kong (HK). The company is the data user responsible for the personal data described in this policy. When this policy refers to the Company, to we, to us or to our, it means FilmTec Water Hong Kong Limited.
For any privacy question, you may reach the Company by email at billing@poketech.autos or by telephone at +15677728495. Questions about the handling of water quality test results, maintenance records or supplier data are handled through the same channels so that every request stays with a single accountable team.
Scope of This Policy
This policy applies to personal data collected through the website at www.poketech.autos, through email and telephone enquiries, through survey visits, through service contracts and through water quality testing programmes. It also applies to personal data held about suppliers, contractors and professional contacts who work with the Company.
The policy does not apply to data that is fully anonymised and can no longer be linked to an identifiable person, nor to publicly available information that the Company obtained lawfully. Separate contractual terms may apply to the operational data of a client site, and those terms are set out in the relevant service agreement.
Data We Collect
The Company collects several categories of personal data, always with a clear operational reason. The categories are set out below for transparency.
- Identity data such as name, job title and the organisation a person represents.
- Contact data such as email address, telephone number and site or delivery address.
- Enquiry data such as the subject and content of messages sent through the contact form or by email.
- Contract data such as service scope, billing references and payment correspondence.
- Site data such as the address of a plant room, access notes and safety induction records.
- Technical data such as the water quality measurements that a visit produces.
- Website data such as the pages viewed and the browser type recorded in ordinary server logs.
The Company does not seek to collect special category data, and does not require it to provide a service. If such data is offered voluntarily during an enquiry, it is used only to respond to that enquiry and is deleted when it is no longer needed.
How We Collect Data
Most personal data reaches the Company directly from the person concerned. Typical routes include a message sent through the contact form, an email to billing@poketech.autos, a telephone call to +15677728495, a business card exchanged at a site visit, or a signed service agreement.
Some data is collected indirectly. A client may provide the name of a facility manager or an operator who will be present during a maintenance visit. A supplier may provide the contact details of a delivery driver. Server logs record visits to the website, and these logs are generated automatically by the hosting environment rather than entered by any person. Where contact details are received from a third party, the Company uses them only for the purpose for which they were shared and informs the person where practical.
Lawful Basis for Processing
The Company processes personal data only where there is a proper basis to do so. Where an enquiry or a contract is involved, processing is necessary to take steps at the request of the person or to perform an agreement with that person or the organisation they represent. Where the Company maintains records of completed work, processing is necessary for the legitimate interests of running a professional engineering business and meeting its record keeping obligations.
Where the Company sends a newsletter or a promotional update, it relies on consent and provides a simple way to withdraw that consent at any time. Where the law requires the Company to retain a particular record, processing rests on the need to comply with a legal obligation. The Company does not use personal data for automated decision making that produces legal effects, and it does not profile individuals for advertising purposes.
How We Use Your Data
Personal data is used to respond to enquiries, prepare quotations, schedule surveys and testing visits, deliver and maintain treatment equipment, issue invoices and provide after sales support. Each use is tied to the service that the person or the organisation has asked for.
The Company also uses personal data to keep accurate service histories, to send appointment reminders, to confirm deliveries of filter media and cartridges, and to answer technical questions about a treatment train. Contracted clients receive scheduled maintenance reports, and the names of the people who attended a site may appear in those reports so that the visit record is complete. Where a client operates a building management system, the Company may share maintenance dates with the responsible person so that access can be arranged.
The Company does not sell personal data. It does not rent personal data to list brokers. It does not use personal data to train advertising audiences. Any use that is not described in this policy is explained to the person before it begins.
Water Sampling and Site Records
Water treatment work produces technical records such as sample results, flow readings, membrane performance logs and media replacement notes. These records describe the water and the equipment rather than the people who use the building, and the Company treats them as site data. A sample is identified by the sample point and the date, not by the name of a resident or an occupant.
Where a site contact is recorded alongside a sample, for example the operator who drew the sample, that name is used only for traceability and quality assurance. Site data is retained for the life of the service relationship and for a reasonable period afterwards, because treatment plants are long lived assets and a historical trend is valuable when diagnosing a future fault. Access to technical records is limited to engineers, laboratory staff and the client representatives who need them.
Service Providers
Service providers support the Company in areas such as web hosting, email delivery, accounting and specialist laboratory testing. Each provider is chosen with care and is bound by a written agreement that limits its use of personal data to the task it performs for the Company. Providers that handle personal data on behalf of the Company are required to apply appropriate technical and organisational safeguards.
Contractors who attend a client site on behalf of the Company receive only the site details needed for that attendance. They do not receive client contact lists for any other purpose. When a provider relationship ends, the Company takes steps to ensure that personal data is returned or securely destroyed, subject to any legal retention requirement that still applies.
International Data Transfers
The Company operates from Hong Kong and stores most records within Hong Kong. Some service providers, such as email platforms or cloud backup services, may store data on servers located in other jurisdictions. Where personal data is transferred outside Hong Kong, the Company takes reasonable steps to ensure that it receives a comparable standard of protection.
Those steps may include contractual clauses that require the recipient to protect the data, a review of the security practices of the provider, and a limit on the categories of data that may be transferred. The Company does not transfer personal data to a jurisdiction where it cannot obtain adequate assurances, and it reviews its transfer arrangements when a provider changes.
How Long We Keep Data
Personal data is kept only for as long as it serves the purpose for which it was collected. Enquiries that do not lead to a service relationship are kept for a short period so that the Company can follow up, and are then deleted. Records linked to an active service contract are kept for the life of that contract so that maintenance history remains complete.
Financial records are kept for the period required by Hong Kong tax and company law. Technical water data is kept for a longer period because it describes long lived equipment and is useful for future diagnosis. When a retention period ends, the data is deleted or anonymised so that it can no longer be connected to a person. Backups that contain personal data are overwritten on a rolling cycle.
How We Protect Your Data
The Company applies technical and organisational measures to protect personal data against loss, misuse and unauthorised access. Measures include access controls that limit records to the staff who need them, secure transmission for email accounts, password protected systems, and physical security at the Hung Hom office.
Staff and contractors receive guidance on handling personal data and are required to keep it confidential. Devices that hold personal data are protected by login credentials. Where a security incident affects personal data, the Company investigates promptly, takes steps to contain the impact, and notifies affected persons and any relevant authority where the law requires it. No method of storage is completely secure, so the Company focuses on limiting the data it holds and the time it holds it.
Your Privacy Rights
You have the right to ask whether the Company holds personal data about you and to receive a copy of it. You have the right to ask for inaccurate data to be corrected, and to ask for data to be deleted when it is no longer needed for the purpose for which it was collected. You have the right to object to certain processing, including direct marketing, and to withdraw consent that you previously gave.
To exercise a right, contact the Company at billing@poketech.autos or call +15677728495. Please describe the data concerned and the right you wish to exercise. The Company may ask for proof of identity so that it does not release data to the wrong person. Requests are handled without undue delay, and where a request cannot be granted the Company explains the reason and any further step available to you. Exercising a right does not affect the service that a client receives.
Marketing Communications
The Company sends occasional updates about new treatment programmes, service availability and technical developments to clients and contacts who have asked to receive them. Marketing messages are kept infrequent and relevant, and they always identify the Company as the sender.
Every marketing message includes a simple way to opt out. A person may also opt out at any time by sending a request to billing@poketech.autos or by calling +15677728495. Opting out of marketing does not stop the Company from sending service messages that are necessary to perform a contract, such as an appointment confirmation or a maintenance report.
Privacy for Children
The services of the Company are intended for businesses, building owners, facility managers and professional clients. The website is not directed at children, and the Company does not knowingly collect personal data from a child. If you believe that a child has provided personal data to the Company, please contact billing@poketech.autos so that the data can be reviewed and removed where appropriate.
Where a site visit brings the Company into contact with a school, a clinic or another setting that serves young people, the Company collects only the site and equipment information needed for the work and does not record the personal details of occupants. Any such data that is offered is not stored beyond the visit report.
Links to Other Websites
The website may contain links to other sites, such as a supplier or a professional body. The Company does not control those sites and is not responsible for their privacy practices. A link does not mean that the Company endorses the way another organisation handles personal data.
When you follow a link and leave the website, this policy no longer applies. The Company encourages you to read the privacy statement of any site that asks for personal information before you provide it.
Changes to This Policy
The Company reviews this policy from time to time and updates it when the way personal data is handled changes. The version published on the website is the current version, and the date at the foot of the page shows when it was last reviewed.
Where a change is significant, the Company will provide a clear notice on the website or contact affected clients directly. Continuing to use the website or to receive services after an update means that the revised policy applies to the relationship, but any new use of personal data will always be explained before it begins.
Complaints and Escalation
If you are unhappy with the way the Company has handled personal data, please raise the matter first with the Company so that it can be investigated and, where possible, resolved. Contact billing@poketech.autos or call +15677728495 and describe the concern clearly.
The Company will acknowledge the complaint, review the relevant records and respond with its findings. If you remain dissatisfied, you may refer the matter to the Privacy Commissioner for Personal Data in Hong Kong, which is the supervisory authority for the protection of personal data in the jurisdiction where the Company operates.
How to Contact Us
For any question about this Privacy Policy or about the personal data that the Company holds, use the details below. FilmTec Water Hong Kong Limited, Rm 702 7/F ONE HARBOURGATE CHINA LIFE CTR TWR A, 18 HUNG LUEN RD, Hung Hom, Hong Kong (HK). Email billing@poketech.autos. Telephone +15677728495. Business hours are Monday to Friday, 9:00 to 18:00 Hong Kong time.
The Company asks that privacy requests are made in writing where possible so that there is a clear record of the request and of the response. Where a request is urgent and involves the security of data, please mark the message clearly and also telephone the office so that it can be handled immediately.